Jill Medvedow Leadership Problems Case Study


The Rise and Fall of the Great and Powerful Nonprofit Director

Author(s) Kelly Trusty and Kalay Colley     Date 2015     Source Cases & Simulations Portal for Public and Nonprofit Sector, Call for Cases     Abstract A rural Indiana grassroots drug prevention coalition that evolved from a handful of passionate activists to a nonprofit catalyst for community change crumbled when it... read more

Tuesday, March 24, 2015 - 10:10am


Management Principles and the Washington, DC Public Schools (A): Choosing a Chancellor

Author(s) Leigh Hafrey and Cate Reavis     Date 2011     Source Sloan School of Management, MIT     Abstract The business career of MIT Sloan alumnus Victor Reinoso took an unlikely turn when he became Deputy Mayor for Education in Washington, DC, in November 2006. Once in office, Reinoso took a series of steps to remedy the... read more

Monday, October 27, 2014 - 11:57pm


Demonstrating High Quality in the Public Sector

Author(s) Jennifer Edwards Health Management Associates   Date 2008     Source Why Not The Best?     Abstract Carolinas Medical Center was established by the Charlotte-Mecklenberg County Public Authority in 1939 to meet the health care needs of Mecklenberg County residents, and opened its first hospital in 1940. Keeping pace with... read more

Monday, October 27, 2014 - 4:06pm


Moving the Needle Takes People, Processes and Leadership

Author(s) Jennifer Edwards Health Management Associates   Date 2008     Source Why Not The Best?     Abstract Brigham and Women's Hospital is a 777-bed nonprofit, teaching hospital located in Boston, Massachusetts. Scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey show that it is a... read more

Monday, October 27, 2014 - 4:03pm


School leadership for systemic improvement in England

Author(s)Stephan Huber, Rapporteur, Hunter Moorman, Beatriz Pont Date2007 SourceImproving School Leadership Activity  AbstractThis report is part of a larger OECD study exploring school leadership policy issues. It aims to provide information and analysis on the English systemic approach to school leadership for school improvement. This refers to a practice in which schools work... read more

Monday, September 5, 2011 - 11:05pm


School leadership for systemic improvement in Finland

Author(s)Andrew Hargreaves, Rapporteur, Gabor Halasz, Beatriz Pont Date2007 Source Improving School Leadership Activity  AbstractThis report is part of a larger OECD study exploring school leadership policy issues. It aims to provide analysis on the particular Finnish approach to school leadership for systemic improvement that contributes to their educational success. In a... read more

Monday, September 5, 2011 - 10:59pm


School leadership for systemic improvement: Communities of schools in Flanders, Belgium

Author(s)Christopher Day, Rapporteur, Jorunn Moller, Deborah Nusche, Beatriz Pont Date2007 Source Improving School Leadership Activity  AbstractThis report is part of a larger OECD study exploring school leadership policy issues. It aims to provide information and analysis on the Flemish “communities of schools”, a particular Flemish approach to school leadership for systemic... read more

Monday, September 5, 2011 - 10:55pm


Case study: Scottish Parliament (i)Leaders for Equality

Author(s)Equality and Human Rights Commission Date2001 Source Equality and Human Rights Commission AbstractThe Public Sector Duties share the common goal of ensuring that the public bodies work to promote equality and eliminate discrimination in all of its activities. The Capturing the Gains Project demonstrates how organisations across the public sector are using the duties to... read more

Friday, September 2, 2011 - 9:56am


Leadership Works: Employee Development

Author(s)Michael Han Date2008 SourceLeadershipworks's Channel at Youtube Abstract  Michael Han explains why leadership matters for employee development.Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Leadership Works:  Employee Development

Thursday, August 18, 2011 - 2:54pm


A Nonprofit Chooses a Path to Expansion

Author(s)Margaret Boasberg and Barbara Christiansen Date2009 SourceThe Bridgespan Group AbstractWhen nonprofit leaders ask themselves, “Should we grow?” they open the flood- gates to a host of questions with no easy answers: “Should we add programs, sites, or both?” “What would growth entail for our staff, systems, and existing structure?” “How much new funding would it take to... read more

Thursday, August 18, 2011 - 1:02pm


Patience Principle inspired by John C. Maxwell

Author(s)John C. Maxwell Date2007 Source1080site.com AbstractVideo short to explain a lesson taught in John C. Maxwell's "Winning with People" titled the "Bob and the Tortoise".  Created for educational purposes only, visit www.1080site.com to learn about and/or contact the producers. Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Patience... read more

Wednesday, August 17, 2011 - 2:50pm


Motivation Leadership Change Management: Patrick Dixon on Leadership Strategies, Leadership Styles

Author(s)Patrick Dixon Date2007 SourceGlobal Change Ltd AbstractMotivation and leadership styles, how to create effective team leadership. How to make things happen in Business.  Connect with passion, keys to motivation, leadership and change management in business.  Managing uncertainty with rapid change. Leadership styles. Why people get out of bed in the morning.... read more

Wednesday, August 17, 2011 - 2:30pm


How to make things happen: leadership, motivation and change management - by Patrick Dixon

Author(s)Patrick Dixon Date2008 SourceDr Patrick Dixon - Futurist, pjvdixon's Channel at Youtube AbstractKeynote for Welsh Parliament - change management, leadership and motivation by Patrick Dixon, conference keynote speaker to audience of nurses, doctors, public sector workers, local government, fire service, waste, water and utilitis, social workers and social services,... read more

Wednesday, August 17, 2011 - 2:25pm



Author(s)Denver MultiMedia, Inc. Date2007 SourceDenverMultiMedia, DenverMultiMedia's Channel at Youtube AbstractQualities, characteristics and attributes of being a leader. Positive inspiration for professionals striving to succeed in business. Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Leaders...

Wednesday, August 17, 2011 - 2:20pm


Unleashing Your Leadership Power - Susan West

Author(s)Susan West Date2008 SourceUnleashing Your Leadership Power AbstractDevelop Your Personal Leadership Plan with this Powerful and Insightful Home Study Course Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Unleashing Your Leadership Power - Susan West

Wednesday, August 17, 2011 - 2:18pm


Central Vigilance Commission Website: A Bold Anticorruption Experiment

Author(s)Subhash BhatnagarDate SourceWorld Bank AbstractIn an effort to propagate the idea of zero tolerance for corruption, the Central Vigilance Commission (CVC) in India has begun to share with citizens a large amount of information related to corruption. The CVC website has published the names of officers from the elite administrative and revenue services against whom investigations... read more

Monday, August 15, 2011 - 5:22pm


Community Leadership During a Crisis

Author(s)Former New York City Mayor Rudy Giuliani and former Oklahoma City Mayor Ron Norick Date2007 SourceC-SPAN Video Library AbstractFormer New York City Mayor Rudy Giuliani and former Oklahoma City Mayor Ron Norick talked about how leadership and putting a plan in place helped their cities respond, recover, and rebuild from acts of terrorism. They focused on the successes but... read more

Monday, August 15, 2011 - 3:56pm


Government Shutdown Testing Obama's Leadership

Author(s)President Obama Date2011 SourceCBS AbstractOver the past few days President Obama has plunged into negotiations with congressional leaders in a last gasp effort to avoid a government shutdown. Chip Reid reports. Access through the Cases and Simulations Portal from Rutgers SPAAExternal Link: Government Shutdown Testing Obama's Leadership

Monday, August 15, 2011 - 3:42pm


Qualities of Leadership - Leadership Quotes

Author(s)Center for Management & Organization Effectiveness Date2008 SourceCenter for Management & Organization Effectiveness AbstractQualities of Leadership -- Several quotes from some of history's great leaders. This video attempts to define leadership.  We answer the questions: "What is a leader and leadership", "What makes a good leader", and "What are the traits... read more

Monday, August 15, 2011 - 3:36pm


01 BLUG Leadership Ethics

Author(s) unidentified   Date 2007   Source ZESTCO   Abstract The timing is intentional (smile)it is intended viewers may get slightly agitated and play it a couple of times to "GET THE MESSAGE" -- it's all about integrity, we try for the fast fix, find it doesn't work, have to go back and do it AGAIN + AGAIN... If we chill out, relax, take... read more

Wednesday, August 10, 2011 - 3:42pm


Social Intelligence and Leadership

Author(s) Daniel Goleman, Psychologist   Date 2008   Source Harbard Business Publishing   Abstract An interview with Daniel Goleman, Psychologist.  See how you can use emotional and social intelligence to improve your own and your organization's performance.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link... read more

Wednesday, August 10, 2011 - 2:02pm


5 Transformational Leadership Series Management Styles

Author unidentified   Date 2008   Source  The McKenna Agency LLC    Abstract  "Style becomes the key to the formulation and implementation of strategy[citation needed] and plays an important role in work-group members' activity and in team citizenship. Little doubt exists that the way (style) in which leaders influence work-group... read more

Wednesday, August 10, 2011 - 1:57pm


Getting People To Be Better Than Yourself

Author(s) Steve Farber   Date 2009   Source HumanResources   Abstract The best leaders are the ones who put in effort into making the people around them better than themselves, says Steve Farber, author of Greater Than Yourself: The Ultimate Lesson of True Leadership.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link:... read more

Tuesday, August 9, 2011 - 4:45pm


Noam Chomsky Illegitimate Authority

Author(s) Harry Kreisler and Noam Chomsky Date 2002   Source The Regents of the University of California   Abstract An exerpt from an episode of Conversations With History. Noam Chomsky gives his views on the intellectual premise that power and authority are illegitimate by assumption and why.   Access through the Cases and Simulations Portal from Rutgers SPAA... read more

Tuesday, August 9, 2011 - 4:39pm


Tracy Huston Coaching Leadership Development Facilitation

Author(s) Tracy Huston   Date 2007   Source Corporate University Xchange, Menlo Lab on Developing a Learning Culture   Abstract Tracy Huston argues that training is comfortable but that it does not change behavior very much.  If this is true, this leads to the question of why we do we continue to do it?  A group of CEOs came together through the Society... read more

Tuesday, August 9, 2011 - 4:34pm


Popeye's Lessons in Leadership

Author(s) GiantLeap Consulting   Date 2010   Source GiantLeap Consulting   Abstract Lesson 1: Do you research; Lesson 2: Watch what others are doing; Lesson 3: Make Mistakes; Lesson 4: Find your courage; Lesson 5: Never let yourself get comfortable.   Access through the Cases and Simulations Portal from Rutgers SPAA External Link: Popeye... read more

Tuesday, August 2, 2011 - 9:26am


Romance of the Three Kings

AuthorTECMO KOEI AMERICA CORP. Date 2008  SourceTECMO KOEI AMERICA CORP. Abstract"As the ruler of a kingdom during China's Han Dynasty, the player has complete control over their territories. More than 40 base commands give players the power to govern cities, manage their personnel, practice diplomacy and much more. Complete freedom to develop markets, shipyards, outposts... read more

Monday, August 1, 2011 - 3:25pm

Not one, not two, but three of the Boston area’s biggest art institutions are in the market for new leadership.

The directors at the Museum of Fine Arts, the Harvard Art Museums and the Isabella Stewart Gardner Museum have all announced they’ll be stepping down in the not-too-distant future.

What does this changing of the guards say about the state of the museum world, and what it could mean for the city’s cultural future?

The Museum Director's Changing Role

When asked where she'd like to talk about her 25-year tenure, Anne Hawley chose Isabella Stewart Gardner’s early Italian room in the historic palazzo building. Surrounded by 15th century masterworks, the museum director pointed to one particular fresco hanging on the wall: Piero della Francesca’s re-imagining of the Roman Hercules.

“Who, instead of looking like a tough guy, you know and all brawn, is so reflective and contemplative,” Hawley explained. “And it really does make a statement about the Renaissance, and the kind of thinking about mankind that was going on.”

The image is a fitting backdrop for a conversation about the changing face and role of the museum director over the past quarter century. A new report by the Association of Art Museum Directors found about 43 percent of its current members are women. Hawley says that was not the case when she took the position in 1989.

“I came along in the era of the ‘heroic male museum director,’" she recalled, laughing. “You know, there was Carter Brown at the National Gallery and Tom Hoving at the Met, and we all looked up to these heroes. I think that era is over.”

Hawley says the public service ethos of the 1960s drove her generation of directors into the cultural sector, and they helped usher in an expansion of the nation’s art museums. New institutions opened, older ones got updates and face lifts.

At the Gardner, Hawley has helped pave the way for a new era by overseeing construction of a new building by rock star Italian architect Renzo Piano, and by fulfilling a $180 million capital campaign. Now she says it's time to make way for a new generation of leadership.

“We’re in great financial shape, we have really built our endowment, we have strong financial structures, we have a new building,” Hawley said. “This [older] building is in good shape — even despite the snow and a few leaks, it's nothing like it used to be. So I think we have left a legacy that’s a strong one.”

Just last week Hawley was accused of neglecting damaging leaks in the historic palazzo’s roof. And she has had to adamantly defend the museum’s expansion project to historic preservationists, who argued that an old carriage house should not have been removed from the Gardner’s property to make room for the new building.

Each of the outgoing directors has fielded their fair share of criticism over the years. Malcom Rogers, for example, courted controversy repeatedly for populist exhibitions at the Museum of Fine Arts featuring fancy cars, yachts and jewelry.

Rogers is stepping aside after a 20-year tenure that included the construction of the half-billion dollar Art of the Americas wing. He finds it interesting, albeit coincidental, that three Boston-area museum directors are leaving around the same time.

“First of all everybody’s going to be looking for candidates. There will be a lot of hot gossip I imagine in town as this goes on,” Rogers joked, knowing that each museum will be looking for directors with skills that suit the needs of each very different institution. “But what that also means, much more materially, is that it’s going to be a time of real change, and change is always an opportunity.”

Everyone interviewed for this story uttered the words “change” and “opportunity.” That’s because the MFA, Gardner and Harvard Art Museums are all trying to figure out how they need to change in the 21st century — it’s a concern at museum's across the country.

As for directors in his realm, Rogers says they’re expected to be art experts, educators, fundraisers and managers.

“In fact it’s almost like you’re running a medium-sized corporation, but where every shareholder, in my case donors, has a different bottom line for the institution,” he said. “So it’s a very fascinating diplomatic job.”

Audiences Are 'Looking For An Exchange'

“I think as audience expectations are changing, museums are changing as well,” said Christine Anagnos, executive director of the Association of Art Museum Directors. Her organization has been tracking trends and movement in the field.

“Besides the Boston three, Brooklyn [Museum] is searching for a director, the Morgan [Library and Museum] here in New York is searching for a director. There are a lot of institutions going through this generational change,” Anagnos said.

Institute of Contemporary Art Director Jill Medvedow doesn’t make too much of this overlapping changeover at the three Boston-area institutions.

“They existed before they had these directors, and they will exist after,” she said.

Medvedow led the ICA’s journey from Boylston Street to a state-of-the-art museum on Boston’s waterfront, but she’s not retiring anytime soon. Still, she agrees that the state of the museum landscape is shifting.

“For decades museums were places of authority, and they were places of the past. But that is changing," Medvedow said. "What I see is that audiences both online and at our museums are looking for an exchange.”

Deborah Kao, chief curator at the Harvard Art Museums, believes change is necessary for survival.

“If an institution isn’t in a state of change it’s dying, it’s in a state of withering,” she mused when considering her director Tom Lentz's resignation, announced just a few months after completing a decade-long expansion project. The Fogg, Busch-Reisinger and Arthur M. Sackler museums are now united under one impressive glass roof, but the three university museums had to shut down for six years for construction.

Outgoing Director Tom Lentz didn’t want to be interviewed for this story, but Kao applauds his leadership through the university museum’s long, disruptive transformation. She says filling director positions at the three art museums around town will not be a “one-size-fits-all” proposition, because each institution has a unique mission. But Kao says each of new leaders will grapple with shepherding their institution into a new phase of life.

“Some might continue the physical change of their buildings,” she said. “Others might dig deeply into expanding the programmatic life of their institutions. And you know there’s a moment to really evaluate the relationship between the different institutions in town.”

That’s the hope for Kao, and also for Boston’s new chief of arts and culture, Julie Burros. She says all of this new blood is bound to inject energy into the larger cultural ecosystem.

“Discovering that with a fresh set of eyes, different skill sets, a new expertise and perhaps a fresh board, a different population in the city — it’s all actually really exciting,” she said.

Burros hopes the incoming directors will collaborate with her on creating Boston’s new cultural plan. As for the outgoing directors, she says it would help if they stick around so she can tap their knowledge and expertise.

“Anne Hawley very graciously offered me her personal tour of the Gardner Museum, and it was a total pinch me day, it was fantastic,” Burros recalled giddily. “But she really has done so much.”

There is a sense of both gain and loss when a director with profound institutional memory and relationships moves on, according to Steve Kidder, president of the Gardner Museum’s board of trustees.

“There’s absolutely always a special challenge when anybody follows a leader of such long standing who has had such an impact,” he said.

Kidder acknowledges the job won’t be easy for Anne Hawley’s replacement. For one thing, raising money through traditional channels has gotten harder.

“I think unfortunately foundation support for museums has changed,” he explained. "And that’s one of the new challenges that not just the Gardner Museum, but all museums are facing these days.”

A Pressure To Expand?

Then there’s the newest kid on the museum director block in the Boston area. John Ravenal started his directing job at the deCordova Sculpture Park and Museum in Lincoln in January. He came up from the Virginia Museum of Fine Arts and has been a curator since the early 1980s.

“There’s something really fundamental about art museums that I don’t think has changed, and shouldn't change probably ever,” he said, “which is about engaging with some kind of experience that’s authentic.”

Ravenal thinks there are a lot of curators out there who are poised to take the next step into directing, which will open up more positions in museum art departments. And he acknowledges the fact that expensive renovations and expansions has been the mode du jour at institutions nationwide for quite some time.

“There’s a certain pressure on museums and museum boards to expand,” Ravenal said. “And, that being said, it is part of our plan. We have been studying how to enhance the landscape here and how to re-position some of the buildings.”

“The sign of achievement for a museum director of this generation has been literally building a building,” said Greg Cook, critic for WBUR's The ARTery.

Cook says the Boston area is lucky to have so many updated, monumental art museums, but he still has a ton of questions.

“I wonder, like now that these building are built, how does a museum director get judged now? Is it still about physical construction projects? Is your stature based on the art you bring in or the shows you produce more?” Cook asked with a laugh. “I would hope that will be the case, but I don’t know. It will be fascinating to see where it goes from here.”

Cook adds that one area where all of the museums have been weak is including local artists in the programming and collections. He says he’d love to see the institution's  world class status help Boston become a world class community of art makers.

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