Health And Social Care A Level Coursework Communication Theories

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Communication in Health and Social care

Introduction:

The role of communication is huge with respect to the management of various activities and most important in the case of building the positive working environment within the organization. The effective communication process is highly significant for the health and social care sector. If they  have effective communication process then it could enable them to focus on fulfilling the needs of patients or service users (Lloyd, Braithwaite, and Southon, 1999).  Here in this report, the expediency of communication skills has been explained in an articulated manner. Further, the various factors that can affect the communication process have also explained in a proper manner with respect to the health and social care. Therefore, these are certain significant aspects of the communication that have been included within the report.

Task 1

Behavioral Theory of communication with relevance to the communication in health and social care

It is clear that within the health and social care sector the employees need to deal with a variety of patients who has various needs and their own problems. But if the communication is not proper between employees and service users than it could affect the relationship between various parties and from patients point of view the treatment quality could be hampered. Therefore, the employees are required to focus upon improving their communication skills so that they can improve their service quality.  Most importantly there are various theories which can help in understanding the relevance of communication skills within the health and social care. The most significant and important is the behavioral theory of communication. It is clear that such theory provided the fact that the people have different feeling and expression, needs and thought a process which could affect their communication and behavioral aspects as well. The employees need to develop their communication skill particularly to the nature and behavior of patients so that the patients can get quality treatment (Ludhra, 2014). If employees are committed to understanding the requirement of employees then there is a huge requirement of improving the communication skills. The behavioral communication theory suggests that the people have various differences that also required to be considered while establishing communication with them. The patients suffer from their problems and health issues which could disturb their mindset and here in this scenario, the effective communication of employees could help patients in getting over in their behavioral challenges. The employees should not be aggressive; they should listen to others and need to keep patience while handling the problems and weird behavior of patients. It includes both verbal and non-verbal communication within the health and social care sector. The non-verbal communication includes the gestures of the patients and their relatives. Sometimes expressions put more impact than the words and the issues could be resolved easily. Thus, the behavioral theory has huge relevance with the effective communication in health and social care (Sheldrake, 2003).

Demonstrate how you use communication skills within the health and social care sector with different service users.

The most significant and major fundamental of the communication is that every person has a different kind of requirements and needs. The same communication behavior could never be established while dealing with employees. It is clear that the communication skills include proper listening, explaining to other, staying calm, talking very slow and understanding the gestures of others. Different service users might need diverse communication pattern in order to get satisfied and expected treatment. The communication skills could definitely help in fulfilling the expectations of the service users. Incited residential home care the patients belong to various problems. The individual should understand that old age people generally are more irritated and aggressive thus there is need of keeping patience while interacting with them. Further, the old age people should get respect and empathy while communicating with them. On the contrary, the mental patients need more understanding of the gestures and reading the facial expressions. It could help in ensuring that the mentally challenged people can get equally quality treatment and there should not be any kind of discrimination on the ground of paying attention to them (Moonie, 2005). The communication skill and its most basic principle include that the every service user should get equal and fair treatment so that their problems could be resolved. In order to improve my service quality, there is a huge requirement of learning various languages as well. It is a most significant element that can help in building a positive relationship with the service users. Thus here the gestures and nonverbal communication skills are also required to be developed. Here the listening skills include identification of problems and health challenges of the service users. Further, the most significant communication principles which are common for the entire service user is greeting them in a positive way, a smile on the face etc. these are very basic communication fundamental which are required especially in health and social care. It gives confidence to service users and most importantly the stress could be minimized. Thus in this way these communication skills could be used properly and effectively within health and social care setting (Collins, 2009).

Review the methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting.

The major method for dealing with inappropriate interpersonal communication is identifying the root cause of the problem. If once the problems have been identified then it becomes easier to avoid the interpersonal communication. This method must be followed ineffective and stringent manner. The list of the method includes that the employees could get training to learn the English as their common language (Hurst and Patterson, 2014). In London, the English language is most common so the staff of residential home care should get effective training with respect to avoiding inappropriate interpersonal communication. Further, the higher authorities can definitely make certain common code language for various gestures and signs used within the health and social care setting. The staff people should get training for these signs and code language as well. It could also be equally effective with a view of avoiding the situation like a misinterpretation. The training could improve the knowledge level of employees with respect to the interpretation skills. Ahead the methods to dealing with inappropriate interpersonal communication include the arrangement of fun activities so that the staff people could come at the same platform. It is the most significant activity or method that can improve entire communication process within the organization (Johnson and Stoskopf, 2010). Through fun activities, the stress and heat among the employees could be avoided. It is very much effective in building the interpersonal relationship that could easily be avoided in ineffective interpersonal communication. Here the fun activities could be arranged for patients also. It could help in building the positive relations with them. Ahead the managers and staff people could avoid the inappropriate interpersonal communication by arranging the conferences and meetings. The formal communication methods could be effective for the same. In meetings and conferences, the staff people could mention their problems and managers could take right kind of action in avoiding the problems. Thus, these are certain methods which could be implemented or followed while dealing with inappropriate interpersonal communication at health and social care sector (Elliott, Hatton, and   Emerson, 2003).

Analyze the use of strategies that exist to support users of health and social care services with complex health needs.

There are various strategies that can help the service users and residential home care as well in improving their service quality. There is need of making alignment with the technological aspects in order to provide better services to health and service care users. The major strategy is that residential home care setting must use highly latest technology that can enable them to improve their treatment levels. The technologies like proper storage of information, providing the facilities etc. these strategies must gain huge priority by the residential home care. Other than this the strategy also includes the improvement in the communication process. For the same purpose, the technology could be used along with traditional methods of communication. It could help immensely on the ground of supporting the health and service users (Downs, 2008). Further to deal with the patients suffering from complex health needs the strategy of innovation could be effective. In this scenario, the residential home care must bring innovative types of machinery and types of equipment that can help patients in gaining support at very large scale. This machinery and equipment provide chances of establishing proper communication between staff and service users. Other than above mentioned strategies there is a huge requirement of focusing upon the security aspects as well. The residential home care must provide appropriate security facilities to its users and staff people. Without adequate security, it is impossible to support the service users in health and social care setting. Thus, here the technological advancement, communication improvement, and innovation are the major strategies which are required to provide support to the health and service users (Koprowska, 2010).

Task 2:

Explain how the communication process is influenced by the values and cultures with the help of concrete examples from research.

The communication is directly associated with the values and cultures of individuals or of the organization. The values and cultures that have been inherited within the organization are highly responsible for the communication process. The values and culture involve giving respect to other’s beliefs; giving respect to other’s opinion and viewpoint etc. the values and culture also involve bringing each and every individual at same platform within the organization. If the values and cultures are not effective and positive than it could hamper the communication process at very large scale. The major example is that if the employees have their mindset regarding the social differences related to the caste, creed, gender, sex, religion etc. then it definitely become the basis of discrimination. The individuals can get into the discriminatory activities. Here two kinds of impacts over the communication process could be realized. One is that people can make their group based upon region or religion and second is that the discrimination towards single person could also take places. In both the situation the values and cultures and not properly inherited so it hampers the communication process. The discrimination is one of the major factors which influence the communication. It must be avoided and should not be the part of values and cultures (Kratz, 2005). Another example is related to reverence or respect. It is clear that individuals should respect each other’s thought process and working pattern. The value and culture must include the respect giving attitude and most importantly the environment of support must be fostered. If the level of respect towards each another is very low then genuine communication process could never be established within the organization. It could create the sense of hatred, disrespect and hesitation as well. These examples indicate towards the impact of such aspects on the thought process of individuals.  Thus, these two examples represent the individual’s values and cultural aspects that have a huge impact at the communication process within health and social care.

Explain how current and past legislations, codes of practice impact on the communication process.

There are various procedures and techniques that have been adopted by the health sector organizations in order to improve their communication process. It is something which gave them the confidence to focus on strong communication pattern which is ideal for the organization, staff people, and service users as well. The major factor is related to the data protection act. This legislation is very much effective in focusing on effective communication between service users and health sector organizations (Nothhaft, 2010). The information is stored at a very safe place so that the service users can communicate their details to the health and social care settings in an appropriate way. Further, the legislation related to sex and discrimination act is also something that put its impact at the communication process. Now the companies have become more attentive towards the eradication of discrimination related issues. It is something that has provided a huge level of relaxation to employees who faced such situations at the office premises. The sex and discrimination act actually promote the equal working environment which is highly significant for the purpose of a positive communication process. Currently, the rules and regulations for the same are very much strict and it just affect the communication pattern at health and social care setting. The codes of practices are also driven by these legislations and legal aspects (Moss, 2015). Thus, in this way, these legislations and code of practices put its impact at the communication process.

Analyze the effectiveness of how organizations policies and procedures promote good practices and what barriers they might create.

The policies and procedures promote good communication practices in various ways. The policies are strict rules and regulations which are followed by organizations under the influence of legal environment. Ahead the practices include the values and cultures of health and social care setting which they follow for the improvement in the current communication process. The policies actually make people ethical and responsible. The people become disciplined as the fear of fine or penalties or punishment restrict them to breach the basic fundamentals of the communication process (Bryan, 2009). They avoid the unethical and such activities that can affect the communication process within the organization. The responsible attitudes of individuals are required in order to improve the communication process. Thus in this way the policies are favorable for the effective communication process. Ahead the practices include the appreciation giving session, awarding the best employee, measuring the performance on the basis of communication skills as well. Therefore, these are certain practices which have huge role in ensuring that the communication process must be effective. The appreciation and awards are such parameters which encourage individuals to promote good communication practices. Through appreciation and awards, the health and social care setting can create such environment where employee will incline towards the improvement in their communication (Clarke, Sachs and Sumner, 2000). The practices could include involving the level of communication skills with performance assessment process. Thus, these practices also promote the good communication process.

Identify the range of ways through which communication could be improved in health and social care setting.

There are various ways through which the communication could be improved in health and social care setting:

Feedback form: It is one of the major elements that can improve the level of communication within the organization. As mentioned above that the behavioral aspects or the communication pattern of any individual could become the part of their performance assessment. It could definitely encourage individuals to communicate with other people in a good manner. The feedback form could be collected from colleagues where they can provide their opinion towards each other’s behavior. Further, the feedback form could be filled by the patients who could also provide the information about their attendant or nursing staff. In case of mentally challenged patients, their relatives could become part of feedback filling process.  Thus, these responses can affect their performance and their future developmental opportunities could be encouraged. Thus such practices are required to implement in order to improve communication in health and social care settings.

Strategy formulation: Above mentioned strategies could also be effective with respect to improving the level of communication within the organization (Clarke, Sachs and Sumner, 2000). The major factor is that the strategies must be designed as per the specific needs of the patients and staff people. The technological advancement must be related to medical field. Further, the machinery and equipment must be purchased so that the service users who demand it could convey their requirement and messages to other people. There is need of developing the dedicated approach towards the strategy formulation process. The higher authorities must pay an adequate amount of concentration towards such issues and decision-making process.

Training: It is another very important feature that can also contribute immensely in improving the communication in health and social care setting. The training could be providing in operating the new machinery and equipment. The training sessions could be delivered with respect to understanding the gestures and facial expressions of the patients. These training sessions could put huge impact at the communication practices within the health and social care setting. The individual should get training to understand the requirements and needs of service users. The listening skill must get priority by the higher authorities.

Implementation of legal policies: The legal policies are very much powerful sources to improve the communication. It injects the responsible and disciplined approach among the staff people.

Relationship building sessions: These activities could help immensely on the ground of improving the communication in health and social care settings. Such kind of programs could be arranged on the regular basis to make the working environment pleasant (Koprowska, 2010). Therefore, these are certain ways that can help in improving the communication in health and social care setting.

Conclusion:

With the help of above study, the impact of communication on various aspects of health and social care settings have become clear. The knowledge of communication through this study could be segregated into two categories; communication skills and communication process. The difference between these aspects has become clear along with their applicability. The role of values and cultures and legal practices is also a major learning of current study. Further various ways that help in improving the communication are also clear in current report. Overall communication could not be neglected as it is beneficial for service users and health and social care settings.

Reference

Bryan, K., 2009. Communication in Healthcare. Peter Lang.

Clarke, L., Sachs, B., and Sumner, S., 2000. Health and Social Care for Advanced GNVQ. Nelson Thornes

Collins, S., 2009. Effective Communication: A Workbook for Social Care Workers. Jessica Kingsley Publishers.

Downs, L., 2008. Listening Skills Training. American Society for Training and Development.

Elliott, J., Hatton, C. and   Emerson, E., 2003. The Health of People with Learning Disabilities in the UK: Evidence and Implications for the NHS. Journal of Integrated Care. 11(3). pp.9 – 17.

Hurst, K., and Patterson, D., 2014. Health and social care workforce planning and development – an overview". International Journal of Health Care Quality Assurance. 27(7). pp.562 – 572.

Johnson, J., and Stoskopf, C., 2010. Comparative Health Systems: Global Perspectives. Jones & Bartlett Learning.

Koprowska, J., 2010. Communication and Interpersonal Skills in Social Work. 3rd. ed. SAGE.

Kratz., O., 2005. Effective Listening Skills. Tata McGraw-Hill Education.

Lloyd, P., Braithwaite, J. and Southon, G., 1999. Empowerment and the performance of health services.  Journal of Management in Medicine. 13(2). pp.83 – 94.

Luthra, S., 2014. Common Sense Guide to International Health and Safety. Routledge.

Moonie, E., 2005. GCE AS Level Health and Social Care Single Award Book (For OCR) Heinemann.

Moss, B., 2015. Communication Skills in Health and Social Care. SAGE.

Nothhaft, H., 2010. Communication management as a second-order management function: Roles and functions of the communication executive – results from a shadowing study. Journal of Communication Management.14(2). pp.127–140.

Sheldrake, J., 2003. Management Theory. Cengage Learning EMEA. 

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